Robotic Process Automation

Firstsource leverages Cognitive Robotic Process Automation (RPA), Artificial Intelligence and Machine Learning tools to help our clients achieve accelerated business outcomes.

Make the most of your processes and people with Robotic Process Automation

Firstsource leverages new age technologies such as Robotic Process Automation (RPA), Artificial Intelligence and Machine Learning tools to help our clients achieve accelerated business outcomes.

By delivering automation using process re-engineering and technology, Firstsource creates cost efficient, streamlined, compliant and simplified processes, allowing our clients to focus on driving customer experience through higher value activity, rather than being focused on transaction processing alone.

For each client, we devise a custom roadmap for automation

We then deliver this through our suite of market leading proprietary solutions. For example, our firstSmartomation solution provides simple, user-friendly interface and intuitive processes which transforms the way agents engage with customers.

We use third party technologies in artificial intelligence and machine learning to read semi-structured and unstructured data. By deploying automation behind the scenes, agents are able to concentrate on doing what they do best – delivering the best possible experience to your customers.

Stay Ahead

Robotic Process Automation delivers...

  • Cost efficiencies
  • Productivity improvements
  • Increased scalability and peak load handling
  • Simplified processes
  • Streamlined workflows
  • Improved accuracy and reduced handling times
  • Improved compliance.
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Digitisation and Automation

We work with clients to identify opportunities for automation and digitisation of business processes, and design strategies that aid in end-to-end implementation and measurable outcomes.

Business Transformation

Our business process transformation services help our customers stay ahead with our deep domain expertise, technical competence and an agile workforce


FirstSmartomation is Firstsource’s proprietary business process automation solution that helps organisations integrate multiple systems, create new interfaces with automation and reduce complex processes.