Our client is one of the biggest mortgage providers in the US.
Firstsource partnered with them in order to:
to structure the process flow and achieve standardisation for automation.
backed by machine learning. This enabled the handling of structured, as well as unstructured, data extraction with 100% accuracy.
for on-demand RPA deployment for any stage of loan processing. Attended automation was used for exception management of extremely poor quality documents beyond AI’s capability.
More than 15% of the entire process was automated, using assisted automation. The end result is capable of supporting high volume fluctuations in its current deployed capacity, and a recent 30% spike was supported without any issues.
The client achieved significant business benefits:
Firstsource is a leading provider of customised Business Process Management (BPM) services. We specialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.