Stay Ahead with Firstsource

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If you are passionate about delivering great customer experience, Firstsource is the place for you.

At Firstsource, everything we do is centered around people. We are as committed to helping our employees maximise their potential as we are to helping our customers outperform. As an innovation-driven organisation, we offer high impact careers and growth opportunities across global locations. Our collaborative work environment is designed to help Firstsourcers thrive, learn and grow through targeted learning and development programs as well as generous benefits and perks.

Work with leading global brands

As a trusted BPM partner to Fortune 500 companies, we help global brands deliver exceptional customer experiences and better business outcomes.

As a team member, you will have the opportunity to work with marquee brands, market leaders, innovators and disruptors across industries such as banking and financial services, telecom, media, utilities, retail, travel and more.

Experience our empowering culture

Our PeopleFirst culture is geared to provide a unique employee experience.

From creating a collaborative workplace and competitive compensation packages to developing engaging rewards programs and establishing seamless communication channels across all levels of the organisation, we keep people at the heart of everything.

Learn & grow with Firstsource Academy

Our focus on continuous learning is what sets us apart. We make learning real time, relevant and accessible.

Firstsource Academy leverages digital platforms and partnerships with globally recognised learning providers to offer on-demand, outcome-based learning at your fingertips. The academy offers programs to enhance domain, compliance and leadership skills among others.

Largest UK bank and mortgage lender
6 of the top 10 US credit card issuers
5 of the top 10 US health insurers
2 of the leading UK telecoms players
A national UK utilities provider
650+ hospitals across the US
One of the most disruptive new banks
Leading online real estate marketplace

Explore open positions

Delivering exceptional customer experiences takes talented people who enjoy interacting with customers.If this sounds like you, join us.
Customer-centric people thrive at Firstsource.

At Firstsource, every employee matters

We embody our values. We believe in helping every employee Aspire for lofty personal goals by creating a transparent and open culture, Achieve their individual objectives through mentoring and performance management, and Advance rapidly through personalized career planning. In essence: you bring your competencies and aspirations to the table, and we help you build a meaningful and enriching career at Firstsource.

People-centricity at the core

At Firstsource, we take pride in the fact that ours is a people business and we are a people-centric organisation. We are committed to bringing out the best in our people while encouraging them to push their boundaries to outperform their own goals. It is this PeopleFirst approach, that puts our organisation on a strong footing while building a unified global Firstsource culture that drives business outcomes in a rapidly changing world.

#MyFirstsource

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Driven by people-centricity

Leadership connect and cross-organisational communication through open houses, skip meetings, surveys.

Empowering opportunities to be part of initiatives like Power Lunch with CEO, Employee Advisory Council and Interest Clubs.

A dedicated program i-Excel for leadership identification and development.

Firstsource Academy for relevant and real time upskilling in game-changing technologies such as RPA, AI and Analytics.

A holistic performance management system driven by transparent and participative process and an employee-centric performance measurement philosophy - Achieve. Collaborate. Enhance (ACE).

Global rewards and recognition based on tenure, performance, training completion and innovative behaviors. The frequency of the awards range from spot awards to weekly, monthly, quarterly and annual.

Investors in People (Gold)
Investors in People Accreditation 2018
CORE (Silver) Accreditation
BitC Responsible Business Awards 2018
Most Diverse Workplace
Welsh Contract Centre Forum Awards 2017
Innovation in Retention Strategy
Global Human Resources Excellence Awards 2017
Regional Best Employer
Employer Branding Awards 2017 & 2016

Life@Firstsource

At Firstsource, we understand that when you feel your best, you do your best. So we work very hard to ensure that every employee has fun and enjoys a healthy work-life balance. Here are some perks and year-round activities that our employees love:

Fun activities year round

Inspire choir | Talent competitions | Holiday parties

Having fun is not optional at Firstsource. Take part in activities all year round to unwind, connect with your colleagues and just have pure fun.

Great employee benefits

Extensive insurance cover | Staff advance | Higher education policy | Subsidised transportation | Night shift allowance | Executive health checkup | Company car

Our comprehensive benefits range from company car and health insurance to support for higher education and subsidized transport.

High impact CSR initiatives

Partnerships with NGOs | Fund raising | Disaster response | Payroll donations

Operating in an economically, socially and environmentally responsible manner while balancing diverse stakeholder interests is important to us. Our focus areas include healthcare, education, environment, art & culture and gender equality among others. You can pay it forward through the various CSR initiatives.

Holistic health and wellness programs

In-house gym | Sporting activities | Fitness boot camps | Wellbeing weeks | Stress management workshops

From providing wide-ranging employee assistance and wellness programs to fitness and safety programs, we have it all covered.

At Firstsource, we hire based on talent and merit


Firstsource or any of its authorised representatives / partners will never ask for monetary / non-monetary favours or ask you to share your personal financial credentials as part of recruitment process for any job, contractual work, interview opportunities, work from home or any other type of employment. Read More...

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